Upgrade support conversations into clear visual sessions
Use browser video to help customers faster when screen context, visual inspection, or guided onboarding matters.
What this category includes
A practical breakdown of the Ringnity capabilities grouped under Video Calls.
Browser Video Call
Customers and agents can connect visually without installing a separate calling app.
Voice-to-Video Upgrade
Escalate a voice conversation into a richer session when a customer needs visual guidance.
Agent Video Support
Give agents a focused session view for handling live customer video interactions.
Video Recording
Capture video sessions for training, compliance review, and internal quality checks.
How teams use it in practice
The feature set is designed around actual customer service movement: receive demand, route it, resolve it, and keep the context.
Agent identifies that the case needs visual support.
The customer joins through the same browser-based experience.
The session stays connected to the existing conversation context.
Teams can review completed interactions when recording is enabled.
Turn Your Website Into a Real-Time Call Center
Let customers call your team directly from your website, no phone numbers and no apps required. Just add one <script>.
