Terms of Service

These Terms of Service govern access to and use of Ringnity, including the website, dashboard, SDKs, APIs, call routing, chat, voice, video, PSTN, AI, analytics, and related support services.

By creating an account, selecting a plan, using the platform, or integrating the SDK, the customer agrees to these terms on behalf of the organization they represent.

Ringnity provides cloud-based customer communication tools for website chat, browser voice calls, video calls, call routing, agent workflows, recordings, PSTN connectivity, AI assistance, reporting, and developer integrations.

Some features depend on the customer's active package, admin configuration, usage balance, third-party provider availability, and technical readiness of the customer's website or application.

The customer is responsible for maintaining accurate account information, protecting admin credentials, managing agent access, and ensuring that only authorized personnel use the dashboard, SDK keys, API keys, recordings, transcripts, and customer data.

The customer is responsible for all activity under its tenant, including actions performed by admins, agents, integrations, and any third-party systems connected through APIs or webhooks.

Subscription plans define available capabilities, agent limits, concurrency limits, departments, greetings, and included usage quotas.

PSTN/SIP, AI voice, AI chat, additional agents, storage, knowledge base capacity, and other metered features may be charged separately or billed as overage according to the active commercial agreement.

Ringnity may suspend or limit paid features if payment fails, usage exceeds agreed limits, or a required usage balance is depleted.

The customer must not use Ringnity for unlawful, abusive, misleading, harassing, infringing, spam, fraud, surveillance, or unauthorized data collection activities.

The customer must obtain all required consents and notices before recording calls, processing personal data, sending outbound communications, using AI features, or connecting Ringnity to customer-owned systems.

Customer Content includes conversations, chats, recordings, transcripts, contact records, knowledge base documents, visitor metadata, agent activity, uploaded files, and configuration submitted to or generated through the platform.

The customer retains ownership of Customer Content. Ringnity processes Customer Content only to provide, secure, maintain, troubleshoot, improve, and support the services, subject to the active agreement and applicable law.

AI features may use third-party AI providers, including OpenAI, to generate responses, summarize conversations, process knowledge base content, or support voice interactions.

The customer is responsible for reviewing AI output before relying on it for legal, medical, financial, emergency, or other high-impact decisions. AI output may be incomplete, inaccurate, or context-dependent.

AI usage may be limited by plan, quota, model availability, provider policy, safety requirements, or technical capacity.

Voice, video, and PSTN quality may depend on device permissions, browser support, network conditions, telecom provider routing, third-party infrastructure, and end-user equipment.

When call recording is enabled, the customer is responsible for giving appropriate notices, obtaining consent where required, defining retention rules, and limiting access to authorized users.

Ringnity applies reasonable administrative, technical, and organizational safeguards for platform security, including access controls, transport encryption, role-based permissions, and operational monitoring.

The customer is responsible for securing its own website, backend, devices, credentials, API keys, webhook endpoints, and any third-party systems integrated with Ringnity.

Ringnity aims to provide reliable service, but availability may be affected by maintenance, emergency changes, provider outages, internet routing issues, force majeure events, or customer-side configuration problems.

Support response levels, onboarding assistance, dedicated account management, and service commitments depend on the customer's active package or separate agreement.

Ringnity may suspend or restrict access if the customer violates these terms, creates security risk, fails to pay, abuses the service, exceeds agreed usage, or uses the platform in a way that may harm Ringnity, other customers, providers, or end users.

Either party may terminate the service according to the commercial agreement. After termination, access to the dashboard and Customer Content may be limited or removed subject to retention requirements and lawful obligations.

To the maximum extent permitted by law, Ringnity is not liable for indirect, incidental, consequential, special, exemplary, punitive, or lost profit damages arising from service use, downtime, integrations, AI output, telecom routing, or customer-side systems.

Ringnity's aggregate liability is limited to the amount paid by the customer for the affected service period, unless a separate written agreement states otherwise.

These terms are intended to be governed by the laws of the Republic of Indonesia, unless a separate written agreement specifies another jurisdiction.

Questions about these terms can be sent to support@ringnity.com or through the contact details listed on the Ringnity website.